Kenny Frank · Portfolio / Resume

Kenny Frank

Manager · Business Analyst · Product Owner

Innovative technology expertise

Artificial Intelligence · Audio communication design, including contact center technology and retail communications · Blockchain

I turn complex systems into clear, shippable work.

My career moves between enterprise delivery and hands-on building: clarifying the problem, aligning the people, shaping the product, and staying with the work until it operates in the real world.

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Current: Manager at Capgemini
Practice: Product, systems & technology
Education: TSU Computer Science · 2026
Based: Nashville, Tennessee

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Reverse timeline · Now to foundations

01Capgemini America

2026 — Present

Capgemini America

Manager · Business Analyst · Product Owner · CCaaS SME

Connect business operations, product delivery, and enterprise communications modernization through clear requirements, aligned stakeholders, and coordinated release readiness.

Drive discovery, process mapping, backlog development, UAT planning, and release readiness across client delivery.
Completed Capgemini Global Insurance L1 domain certification on August 12, 2026.

Skills

CCaaS
Consulting
Requirements

2023 — 2026

Tractor Supply Company

Business Analyst · Product Owner

Translate field and support needs into enterprise communications, retail, mobile, and AI-enabled product delivery across a 2,000-plus-location environment.

Led NICE CXone modernization requirements, call-flow design, UAT, and deployment readiness.
Led TSC Connect backlog and field-feedback work; broader delivery was associated with reduced issues, projected savings, and incremental revenue.

Skills

NICE CXone
Agile delivery
AI workflows

2021 — Present

Satisfiction Book Box

Strategic Operations Advisor · Partner

Help shape practical operating decisions across product, logistics, measurement, and customer experience for a growing subscription box business.

Advise strategy, fulfillment capacity, pricing, customer experience, and internal technology.
Supported the broader team as the business reached 1,000-plus active subscriptions with approximately 1.7% lifetime churn.

Skills

Systems thinking
Operations
Retention

Visit Satisfiction

2020 — 2022

Nclyne LLC

Lead Contributor

Built early hands-on experience in web publishing, digital commerce, distributed collaboration, and concept-to-launch delivery for a creator-focused collective.

Led digital-commerce initiatives from concept through launch.
Coordinated a small international team and contributed within launches generating $300K-plus in a contracted quarter and $2M-plus across sales.

Skills

Web publishing
Digital commerce
Team leadership

2023 A.S. completed · 2026 B.S. expected

The foundation

Computer science, web development, QA, and DevOps

Formal study and early technology roles built the technical fluency now supporting product, systems, quality, and delivery leadership.

Completed an A.S. in Web Development through Tennessee Transfer Pathways in 2023.
Pursuing a B.S. in Computer Science at Tennessee State University, expected 2026.

Skills

Computer science
Web development
QA

Ongoing · Built in parallel

Independent practice

Full-stack builder · Linux self-hoster · Front-end consultant

Build and operate owned products and infrastructure so product judgment stays grounded in implementation, deployment, troubleshooting, and recovery.

Build and operate FRNK.MEDIA and FRNK.CASA as evolving, data-backed products.
Own Linux hosting and client front-end delivery across deployment, networking, storage, monitoring, backup, and recovery.

Skills

Next.js
React
TypeScript

Explore the projects

NOWFOUNDATIONS

Career timeline

The complete journey, without motion.

2026 — Present
Capgemini America
Manager · Business Analyst · Product Owner · CCaaS SME
Consulting at the intersection of business operations, product delivery, and enterprise communications modernization.
- Lead discovery, requirements definition, process mapping, backlog development, UAT planning, and release readiness across client delivery.
- Coordinate client stakeholders, engineering, QA, vendor partners, and leadership around dependencies, risk, priority, and execution visibility.
- Completed Capgemini Global Insurance L1 domain certification on August 12, 2026.
- CCaaS
- Consulting
- Requirements
- Product ownership
- UAT
2023 — 2026
Tractor Supply Company
Business Analyst · Product Owner
Three years translating field and support needs into enterprise communications, retail, mobile, and AI-enabled product delivery.
- Led business-analysis and product-delivery work for NICE CXone modernization, including requirements, call flows, UAT, and deployment readiness.
- Led requirements, backlog refinement, field feedback, and release readiness for TSC Connect across a 2,000+ location retail environment.
- Contributed to team delivery associated with an 80% reduction in system issues, $500K+ projected annual savings, and $3.9M incremental first-year revenue.
- Received the Customer Solutions Partner of the Year award in 2024 for sustained collaboration and delivery support.
- NICE CXone
- Agile delivery
- AI workflows
- Release readiness
- Stakeholders
2021 — Present
Satisfiction Book Box
Strategic Operations Advisor · Partner
Help shape the operating system behind a growing subscription business across product, logistics, measurement, and customer experience.
- Advise product strategy, operating-model decisions, fulfillment capacity, pricing, customer experience, and internal technology.
- Help identify cross-functional dependencies across creative production, manufacturing, freight, fulfillment, and customer communication.
- Supported the broader team as the business grew to 1,000+ active subscriptions while maintaining approximately 1.7% average lifetime churn.
- Systems thinking
- Operations
- Retention
- Process design
- Strategy
Visit Satisfiction
2020 — 2022
Nclyne LLC
Lead Contributor
Built an early foundation in web publishing, emerging technology, distributed collaboration, and concept-to-launch delivery.
- Led digital-commerce initiatives from concept through launch for a creator-focused collective.
- Coordinated a small international developer and marketing-analyst team for client delivery.
- Contributed within teams whose launches generated $300K+ in a contracted quarter and $2M+ across primary and secondary sales.
- Web publishing
- Digital commerce
- Team leadership
- Blockchain
- Client delivery
Education · Early Practice
The foundation
Computer science, web development, QA, and DevOps
Formal study and early technology roles developed the technical fluency that now supports product and systems leadership.
- B.S. in Computer Science at Tennessee State University — expected 2026.
- A.S. in Web Development from Nashville State Community College through Tennessee Transfer Pathways — completed 2023.
- Completed General Assembly training and gained early enterprise telecommunications and startup experience through Altice USA and RepX.
- Computer science
- Web development
- QA
- DevOps
- Academic persistence
Built in parallel
Independent practice
Full-stack builder · Linux self-hoster · Front-end consultant
Hands-on projects keep architecture, product judgment, deployment, and troubleshooting grounded in systems I directly own.
- Build and operate FRNK.MEDIA and FRNK.CASA as evolving, data-backed products.
- Own a Linux self-hosting environment spanning deployment, networking, storage, monitoring, backup, and recovery.
- Translate client goals into responsive, deployed front-end experiences, including a public executive portfolio.
- Next.js
- React
- TypeScript
- Linux
- PostgreSQL
- Product design
Explore the projects

The short version

I make ambiguity actionable.

If you need someone who can connect executives, users, delivery teams, vendors, and the technology underneath the work, let’s talk.

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